q999 Privacy Policy

Last Updated: January 2026

At q999, we take your privacy seriously. This Privacy Policy explains how q999 collects, uses, discloses, and safeguards your personal information when you visit our website or use our services. By accessing q999 and using our platform, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully and contact us if you have any questions.

1. Introduction and Scope

This Privacy Policy applies to all users of the q999 platform, including visitors from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh. It covers all services offered through q999, including cricket betting, live casino games, slots, crash games, and all associated account and payment features.

By creating an account or continuing to use q999 services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy is intended for adults aged 21 and above.

2. Information We Collect

When you register and use q999, we collect several types of information necessary to provide our services, ensure platform security, and comply with responsible gaming standards. The categories of personal information we may collect include:

• Identity information: full name, date of birth, and government-issued identification details required for account verification and age confirmation (21+ only).
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: payment method details including bKash, Nagad, Rocket, and Upay wallet references and transaction records. Note that we do not store full mobile banking credentials.
• Technical information: IP address, browser type, device identifiers, operating system, and session activity logs collected automatically when you access q999.
• Gameplay data: betting history, game preferences, wagering patterns, and interaction logs used to improve our services and support responsible gaming initiatives.
• Communications data: records of your communications with q999 customer support, feedback submissions, and dispute logs.

3. How We Use Your Information

The personal information q999 collects is used strictly for the purposes necessary to operate our platform and deliver value to our users. We do not use your data for any purpose beyond what is described in this policy. Specifically, your information is used to:

• Create and manage your q999 account, verify your identity, and confirm you meet the 21+ age requirement.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Deliver platform features including cricket betting, live casino, slots, and crash games, and provide personalized game recommendations.
• Detect, investigate, and prevent fraudulent activity, unauthorized account access, and money laundering in accordance with applicable standards.

4. Payment Data and Financial Privacy

As a platform serving Bangladesh's mobile payment ecosystem, q999 works closely with providers such as bKash, Nagad, Rocket, and Upay. We understand that financial data is among the most sensitive categories of personal information, and we handle it accordingly.

What We Store

We retain transaction identifiers, timestamps, amounts in BDT, and the payment method type used for each transaction. This information is necessary for account reconciliation, dispute resolution, and regulatory compliance. We do not store full mobile banking PINs, OTPs, or complete account credentials.

Third-Party Payment Processors

When you initiate a deposit or withdrawal, your payment information is transmitted directly to the relevant payment processor (e.g., bKash, Nagad) via encrypted channels. Each payment provider operates under its own privacy and data security standards. q999 is not responsible for the data practices of these independent payment providers, and we encourage you to review their respective privacy policies.

Data Retention for Financial Records

Transaction records are retained for a minimum period required to meet financial compliance obligations and to handle any subsequent account disputes. Once the retention period expires and the data is no longer required for any pending matter, we securely delete or anonymize the records.

5. Cookies and Tracking Technologies

q999 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant information. A cookie is a small text file placed on your device when you visit our website. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We use the following categories of cookies:

• Essential cookies: required for core platform functionality such as login sessions, security tokens, and shopping cart equivalents (e.g., active bet slips).
• Performance cookies: collect anonymous usage data to help us understand how users interact with q999 and identify areas for improvement.
• Functional cookies: remember your preferences such as language settings, game history, and display options to provide a more personalized experience.
• Analytics cookies: help us measure the effectiveness of our content and promotions so we can continuously improve your q999 experience.

6. Sharing and Disclosure of Information

q999 does not sell, trade, or rent your personal data to third parties. We may share your information only in the following limited and controlled circumstances: with service providers acting as data processors on our behalf (e.g., payment processors, KYC verification services, cloud hosting providers) who are contractually bound to protect your data; with regulatory or law enforcement authorities where we are legally obligated to do so; and in the event of a merger, acquisition, or business restructuring, where your data may be transferred to the successor entity under equivalent privacy protections.

We require all third-party service providers who process personal data on our behalf to maintain appropriate technical and organizational security measures. These providers are not permitted to use your data for their own independent marketing or commercial purposes.

7. Your Rights and Choices

As a user of q999, you hold specific rights with respect to your personal data. We are committed to honoring these rights in a timely and transparent manner. You have the right to:

• Access and portability: request a copy of the personal data we hold about you, in a structured, commonly used format.
• Rectification: request that we correct any inaccurate or incomplete personal data we hold about you.
• Erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Objection and restriction: object to or request restriction of processing of your personal data in certain circumstances, including where you believe processing is unlawful.

8. Data Security

q999 implements a comprehensive range of technical and organizational security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmissions, secure storage with access controls and audit logging, regular security assessments and penetration testing, and staff training on data handling and privacy obligations.

9. Children and Minors

q999 is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you are not permitted to register, use our services, or provide any personal information on this platform.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has provided us with personal data, please contact us immediately at [email protected] so that we can investigate and take prompt corrective action.

10. Changes to This Privacy Policy

q999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technology. When we make material changes to this policy, we will update the "Last Updated" date at the top of this document. We may also notify registered users via email or an in-platform notification when significant changes are made.

Your continued use of q999 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your personal information. If you disagree with any updated terms, you should discontinue use of the platform.

11. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to how q999 handles your personal data, you are welcome to contact our support team. We are committed to responding to all data-related enquiries within a reasonable timeframe. Please reach us at the email address shown in the footer of this page.

q999 treats all privacy enquiries with the utmost confidentiality and professionalism. Whether you are a player from Dhaka making your first deposit via bKash, a cricket enthusiast in Chittagong following the BPL, or a slots player in Sylhet, your right to data privacy is equally protected and respected across all regions of Bangladesh.